Legal
Refund & Machine Issue Policy
What to do if a machine, payment or product does not work as expected.
Placeholder document. This page is a structural placeholder and does not yet constitute final legal terms. Final wording will be provided by Maydan's legal advisors before launch.
1. Vending failures
If a machine takes payment without dispensing a product, submit a support request with the location and approximate time. We review the case and respond by email.
2. Damaged products
Keep the product and packaging as received and include photographs with your support request.
3. Sealed product returns
Because trading-card products are collectible and sold sealed, returns are assessed case by case. Placeholder pending legal review.
4. How to submit a claim
Use the support form on this website or email [email protected].