We're here to help.

My machine didn't dispense a product

Submit a support request with the location and approximate time of purchase. We review machine logs and respond by email.

I was charged but received nothing

Include the transaction reference or the last four digits of the payment method used, and we will investigate the payment.

My product arrived damaged

Keep the product and packaging as they are and send photographs with your request.

I have an authenticity concern

Tell us what you purchased and where. Authenticity concerns are treated as a priority.

Looking for our refund and machine issue policy? Read it here.